Average Reviews:
(More customer reviews)If your living environment is in the country with exposure to dirt, mud, animal hair & normal household dirt or dust, this vacuum is not for you! This machine is poorly designed & does not perform as advertised. Suction is so great it pulls dirt, debris & hair up through the collar cone filter & directly into the sealed HEPA chamber. Once the chamber plugs full of debris, the vacuum looses all suction & ability to clean. There are only two options for cleaning the chamber, once obstructed - take it to an authorized shop or dismantel the machine yourself. No one wants a vacuum that must be 'repaired' after minimal use, or one that must be repaired after every use. It clogged up before I could complete two rooms & although the initial obstruction was cleared, the unit now plugs up before finishing one room. Hoover appears to have no desire to fix the design flaw or make it right with anyone who foolishly spent money buying this product - Hoover will not accept a return, or provide an exchange to another vacuum in their product line. A word of advice I received from the authorized service shop that repaired (cleaned) the vacuum - this type of problem seems common with Hoover bagless models, especially the new windtunnel 2; don't buy anything but a bagged Hoover product.
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